Quick answers about ordering, delivery, returns and our products.
Frequently Asked Questions
Payment and Orders
How do I place an order?
Add the products you like to your cart and check out on our website. It only takes a minute. You can also order directly on WhatsApp at +961 81 041 027, and we'll take care of the rest.
Do I need an account to order?
No! Just check out with your email. There's no password to create. To see your orders later, click the account icon, enter your email, and we'll send you a one-time code to sign in.
What payment methods do you accept?
We accept cash on delivery only. You pay when your order arrives.
Is my personal information safe?
Yes. Since you pay cash on delivery, we never ask for your card details. We only use your information to process and deliver your order. See our Privacy Policy for more.
Can I change or cancel my order?
Yes, as long as it hasn't been shipped yet. Message us on WhatsApp as soon as possible and we'll update or cancel it for you.
Do you offer discounts on bulk orders?
Yes! We offer special pricing on large and business orders. Contact us on WhatsApp for a quote.
Delivery
Where do you deliver?
We deliver to all areas of Lebanon. We don't ship internationally at the moment.
How long does delivery take?
Orders are usually delivered within 3–5 business days.
How much is delivery?
Delivery fees are shown at checkout before you place your order. Orders above a certain amount qualify for free delivery, and the current offer is always shown at checkout.
How can I track my order?
Once your order is on the way, you'll receive a tracking link by email.
What should I do if my order is delayed?
If your order hasn't arrived within the estimated delivery time, please contact our customer service team with your order details, and we will assist you in locating your package.
Returns & Exchanges
What is your return policy?
You can return items within 14 days of delivery if they're unused and in their original packaging. Return delivery fees are paid by the customer. Once we receive and inspect the item, your refund is sent via Wish Money transfer. See our full Refund Policy.
Can I exchange an item instead?
Yes! You can exchange an item within 14 days of delivery, under the same conditions as returns (unused, in original packaging). Contact us on WhatsApp to arrange it.
What if my order arrives damaged or I got the wrong item?
Contact us within 48 hours of delivery with a photo, and we'll make it right.
Products
An item is out of stock. When will it be back?
Message us on WhatsApp and we'll let you know when it's restocked. You can also check our Back in Stock collection for restocked favorites.
Are your spice and pantry labels in Arabic?
Yes! Our waterproof spice labels and pantry labels come in English and Arabic.
Can’t find your answer?
Message us on WhatsApp at +961 81 041 027 or email kitchyquip@gmail.com. We reply within 24 hours, usually much faster on WhatsApp. Available Monday to Saturday, 9 AM to 6 PM.